Consumer Electronics Company X

The Opportunity

Company X, in the consumer electronics space, has mainly focused on hardware design and manufacturing for the past several decades. The company was starting to explore connected devices and the role of software to supplement their product experience. They had two asks: to coach their teams on processes for designing and building digital experiences and actively work on a new connected product to monitor sleep and encourage behavior change.

My Role

I was in a player/coach role as the lead ux designer and strategist, design thinking facilitator, and team lead.



Design Research

SME interviews

Contextual interviews

Observations

Insights & opportunities

Behavior change model


Personas & Journey

4 behavior change personas

Customer journey map


Design Sprints

Understand

Diverge

Decide

Prototype

Test


Design

Concept exploration

UX design


Testing

Concept testing

A/B testing