Consumer Electronics Company X
The Opportunity
Company X, in the consumer electronics space, has mainly focused on hardware design and manufacturing for the past several decades. The company was starting to explore connected devices and the role of software to supplement their product experience. They had two asks: to coach their teams on processes for designing and building digital experiences and actively work on a new connected product to monitor sleep and encourage behavior change.
My Role
I was in a player/coach role as the lead ux designer and strategist, design thinking facilitator, and team lead.
Design Research
SME interviews
Contextual interviews
Observations
Insights & opportunities
Behavior change model
Personas & Journey
4 behavior change personas
Customer journey map
Design Sprints
Understand
Diverge
Decide
Prototype
Test
Design
Concept exploration
UX design
Testing
Concept testing
A/B testing